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SHIPPING & RETURNS

All purchases through our site or other transactions for the sale of goods, or services formed through the Website, by phone, or resulting from visits made by you, are governed by this Shipping & Returns section and our Terms and Conditions of Sale, which are hereby incorporated into these Terms of Use.

Additional terms and conditions may also apply to specific portions, services, or features of the Website.

CANCELLED ORDERS

Any orders that you wish to cancel must be canceled before the shipment leaves our facility.

Shipping and handling charges are non-refundable.

For items such as event tickets where there are no shipments, please see our Event Ticket section below.

By placing your order, you agree to the best of your knowledge that you are aware of the product and/or service you are purchasing, and that it is not being done in/with error, or without your consent.

WINE

DAMAGED OR FLAWED WINES

Jordan Vineyard & Winery fully guarantees quality products and service. Your satisfaction is our first priority. We will replace any bottle of wine that is damaged or flawed that was purchased directly from our winery (by phone or in person) or jordanwinery.com. If you feel you have opened an unsatisfactory bottle, please save the contents, and call us at 707-431-5250 or email us at orders@jordanwinery.com.

If the original shipment was damaged or flawed, you will receive a replacement order for the damaged or flawed items. A refund for your order will not be issued.

We cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are unable to replace wine or issue a refund that was damaged due to adverse weather conditions during shipment.

Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check the shipping destination weather conditions before placing your order and select a later ship date if necessary.

Wines purchased through retailers must be returned to them.

SHIPPING & DELIVERY REQUIREMENTS

Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature left for the delivery companies cannot be accepted as a replacement for an individual signing for the shipment. By placing your order, you represent to us that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old. When your wine is delivered, the person receiving delivery may be required to show identification.

We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.

Upon the third missed delivery attempt, orders will be held for up to five (5) business days and if not picked up, your shipment will be returned to our warehouse. To claim wine at a FedEx® location, identification with the name of the recipient and tracking number must be shown. Federal law prohibits change of delivery address during transit and the order must be returned to the sender for re-shipment. Additional shipping charges may apply.

Shipping Information

Our shipping rates are based on the weight of the individual package and where the package is to be delivered. For a personalized quote, please call us at 707-431-5250 or email us at orders@jordanwinery.com. 

If you wish to schedule an order with a future ship date, please add your request to the “comment” field during checkout. For shipping processing time, please see our Mailing and Shipping information section below. We will make our best effort to meet your requested ship date. We do not ship on major holidays, weekends, or while the winery is closed. Your order will be shipped on the next available shipping day.

Pickup at Winery

Orders can be placed via the website or phone and then picked up at the winery. Your order is ready for pickup during our regular business hours and once you have received your order confirmation. Upon arrival to the winery, you will be asked to sign a release that acknowledges you have taken the wine into your possession.

Shipping Rules

Being compliant with state laws, we are currently unable to ship wine to the following states: AL, AR, DE, IN, KY, LA, MS, NJ, OH, RI, UT and WY.

Orders to Hawaii and Wisconsin require date of birth for both purchaser and recipient. You may fill this information out in your online account and/or when you place an order. We may contact you for this upon receipt of your order.

Orders to Arizona, Georgia, Kansas and Michigan require date of birth for the purchaser. You will be prompted to fill this information out when you place your order.

PO Boxes or APO/FPO: We are unable to ship alcohol to PO Boxes or APO/FPO addresses.

For more information on individual state shipping laws and restrictions, please visit The Wine Institute at https://wineinstitute.compliancerules.org/.

Mailing and Shipping Information

We ship wine and olive oil Monday-Wednesday only. This helps our wine avoid weekends in locations without temperature-controlled facilities.

  • Order by 1 p.m. PST Monday and Tuesday, and your order will ship the next day.
  • Orders placed after the 1 p.m. PST cutoff Wednesday-Sunday will be shipped the following week when you select second-day or ground (to select states).
  • Overnight delivery takes one-day for processing and applies to the same restrictions as noted above.

Ground shipping is only applicable to Arizona, California, Idaho, Nevada, Oregon and Washington. Ground shipments will typically arrive within 1 to 5 business days.

OLIVE OIL

DAMAGED OR FLAWED OLIVE OIL

We will replace any bottle of olive oil that is damaged or flawed that was purchased from us directly. We are unable to accept a return of olive oil that was damaged due to adverse weather conditions during shipment, or that was ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check the shipping destination weather conditions before placing your order and select a later ship date if necessary.

If the original shipment was damaged or flawed, you will receive a replacement order for the damaged or flawed items. A refund for your order will not be issued.

Olive oil that is shipped separately from wine does not require an adult signature for delivery and can ship to all 50 states. Because olive oil is susceptible to damage from extreme temperatures, we recommend shipping to a business address when possible. If not possible, please arrange for the package to brought inside promptly after delivery.

CAVIAR

SHIPPING

FedEx Priority Overnight is included in your order due to the perishable nature of this delicate product. Signature is not required unless the FedEx driver does not feel safe leaving the package. Deliveries are Tuesday through Saturday; delivery is not available on Sunday or Monday. Please include your preferred delivery date in the Comment section.

All orders are fulfilled by Tsar Nicoulai.

The eco-friendly packaging is designed in the USA and built for maintaining cold temperatures. Shipped and delivered in 24 hours, this packing is designed to withstand two days of transit time for insurance. Please alert us upon delivery if the packaging is damaged or ice packs are cool to the touch.

If the original shipment was damaged or flawed, you will receive a replacement order for the damaged or flawed items. A refund for your order will not be issued.

STORAGE

When refrigerated properly (between 32° and 38°F), vacuum-sealed caviar will maintain its freshness until the expiration date indicated on the package. To preserve best flavor and texture, place in a bowl of ice in the coolest part of your refrigerator (usually the back) and refresh ice once a day. Once opened, caviar should be consumed within one day. The shelf life of a 1-ounce jar of caviar is 60 days.

MERCHANDISE/WINE ACCESSORIES

Merchandise will ship via the method selected. Please call 707-431-5250 to inquire about other shipping methods for orders containing only merchandise.

We guarantee all merchandise purchased directly from the winery (online, by phone or in person). Please alert us to any damaged items upon receiving your order and we will send you a replacement. Items that may be damaged due to natural wear and tear cannot be replaced and a credit cannot be issued.

Discontinued or seasonal products may not be available for an exchange or replacement and a refund will be issued.

Exchanges for clothing items are available at the shipping expense of the guest.

EVENT TICKETS

Event Tickets purchased on jordanwinery.com, by phone or in person are subject to sales tax.

After completing your order, you will receive a transactional receipt for your purchase.

All purchases made for event tickets outline the cancellation policy and Terms & Conditions specific to each event.

Refunds are only applicable per the cancellation policy outlined on the event page.

By placing your order, you agree that you are aware that you are purchasing event tickets, and that it is not being done in/with error or without your consent.

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