REWARDS PROGRAM frequently asked questions

Have a question about Jordan Estate Rewards, our winery loyalty program? Here are a few frequently asked questions, and if these don’t help you, please email us or call 800-654-1213.

About Rewards

• What is Jordan Estate Rewards?

  Created in 2008, Jordan Estate Rewards is the ultimate winery loyalty program. For every dollar you spend at Jordan, you’ll earn points to redeem for exclusive food and wine experiences at Jordan Estate. There are three membership levels, allowing our most loyal members the opportunity to access rewards for less, as well as afford other members ways to enjoy more rewards. The higher the membership level, the lower the cost required to redeem a reward.

• What are the benefits of joining?

  In addition to receiving exclusive access and preferred pricing for Jordan Estate Rewards experiences, members enjoy several benefits, including:

  • No annual membership fees
  • No automatic shipments
  • Access to rewards not available to the public
  • Discount prices on rewards events and private experiences
  • Invitations to exclusive events
  • Monthly e-newsletter with exclusive announcements and offers
  • Bonus point offers on orders
  • Bonus points for attending select events
  • Pre-release purchase of new vintages
  • Ability to combine your points with other members
  • No expiration dates for points

• How does Jordan Estate Rewards work?

  When you join our mailing list, you’re automatically enrolled in Jordan Estate Rewards. There are no annual membership fees or automatic shipments, and you’ll receive 3,000 bonus points for signing up. For every dollar you spend, you’ll earn three points per dollar for all purchases made—either in person at the winery, by phone or online. You can also receive points for attending our regional events and visiting the winery. Once your purchases total $500, you will become a Silver level member. The higher the membership level, the lower the points and redemption fee needed to redeem a reward.

• Is there a membership fee?

  No. Jordan Estate Rewards does not have an annual membership fee. Members only pay a redemption fee when redeeming a reward. The higher the membership level, the lower the redemption fee. For example, a Platinum member can enjoy Harvest Lunch for 1,200 points and a $25 redemption fee per person, while a Silver member can redeem this experience for 1,800 points and a $50 redemption fee.

• How are member levels determined?

  Membership levels are determined based on lifetime loyalty. Once your purchases total $500, you will become a Silver level member. Members achieve Gold status at $2,500 in spending and Platinum status at $5,000.

• What are examples of rewards?

  Jordan Estate Rewards experiences showcase Jordan Winery’s gracious hospitality, our breathtaking winery estate, our chef's cuisine and Jordan wines. From private tastings with hors d’oeuvres in our dining room and hilltop dinner parties to Harvest Lunches and overnight stays in our luxurious accommodations, there is something for everyone to enjoy. Rewards are divided four categories:

  • Private Tastings
  • Private Meals
  • Culinary Events
  • Overnight Stays

  
  View all our rewards online. 

• How do I enroll?

  Simply join our mailing list. You will earn 3,000 points just for signing up.

• Is Jordan Estate Rewards a wine club?

  No. Jordan Estate Rewards is not a typical wine club; it’s a family of friends who share our love for food, wine and gracious hospitality. There are no annual membership fees or automatic shipments. You can purchase event tickets, tours and tastings, wine, olive oil, and other non-wine merchandise whenever you wish, and earn both points and membership-level status based on your purchases.

Member Benefits

• What is Silver member status?

  Silver members have a lifetime spending history of at least $500. They gain access to experiences that cannot be purchased by the public, such as private tastings with hors d’oeuvres and harvest lunches, as well as discount prices on select culinary events. Silver members simply pay our base redemption fee and points to redeem a reward. 

   

  Rewards begin at $50 per person plus 1,800 points.

   

  SILVER REWARDS	COST PER PERSON
  Private Tasting with Hors d’Oeuvres	$50 + 1,800 points
  Wine & Charcuterie Tasting	$50 + 1,800 points
  Champagne & Caviar Tasting	$75 + 1,800 points
  Harvest Lunches	$50 + 1,800 points
  Olive Harvest Celebration & Lunch	$95 + 3,000 points
  Bastille Day Dinner	$150 + 3,000 points
  Sunset Supper at Vista Point	$150 + 3,000 points
  Bounty of Sonoma County Dinner	$150 + 3,000 points
  Taste of the Sea Spring Dinner	$200 + 3,000 points

• What is Gold member status?

  Gold members have a lifetime spending history of at least $2,500. In addition to private tastings with hors d’oeuvres and harvest lunches, Gold members gain access to many different experiences not available to Silver members or the public, such as private lunches, private dinners and overnight stays in our luxurious accommodations, as well as lower prices on all special events. Gold members pay our preferred redemption fee and fewer points to redeem a reward.

  Rewards begin at $25 per person plus 1,500 points.

  GOLD REWARDS	COST  PER PERSON
  Private Tasting with Hors d’Oeuvres	$25 + 1,500 points
  Wine & Charcuterie Tasting	$25 + 1,500 points
  Champagne & Caviar Tasting	$50 + 1,500 points
  Harvest Lunches	$25 + 1,500 points
  Olive Harvest Celebration & Lunch	$75 + 2,000 points
  Casual Wine Country Lunch	$50 + 2,000 points
  Formal Lavish Luncheon	$100 + 2,000 points
  Bastille Day Dinner	$100 + 3,000 points
  Sunset Supper at Vista Point	$100 + 3,000 points
  Bounty of Sonoma County Dinner	$100 + 3,000 points
  Valentine’s Dinner	$175 + 3,000 points
  Taste of the Sea Spring Dinner	$175 + 3,000 points
  A Decadent Dinner	$175 + 3,000 points
  A Night at the Estate (Off Season)	$100 + 5,000 points
  A Night at the Estate (High Season)	$100 + 10,000 points

• What is Platinum member status?

  Platinum members have a lifetime spending history of more than $5,000. Our most loyal members receive the highest level of benefits with access to private tastings with hors d’oeuvres, harvest lunches, private lunches, private dinners, every special dinner event and overnight stays at Jordan Estate—the ultimate wine country getaway—all for our lowest price with the fewest points. 

  Rewards begin at $25 per person plus 1,200 points.

  PLATINUM REWARDS	COST  PER PERSON
  Private Tasting with Hors d’Oeuvres	$25 + 1,200 points
  Wine & Charcuterie Tasting	$25 + 1,200 points
  Champagne & Caviar Tasting	$50 + 1,200 points
  Harvest Lunches	$25 + 1,200 points
  Olive Harvest Celebration & Lunch	$75 + 1,000 points
  Casual Wine Country Lunch	$50 + 1,000 points
  Formal Lavish Luncheon	$100 + 1,000 points
  Bastille Day Dinner	$100 + 2,000 points
  Sunset Supper at Vista Point	$100 + 2,000 points
  Bounty of Sonoma County Dinner	$100 + 2,000 points
  Valentine’s Dinner	$175 + 2,000 points
  Taste of the Sea Spring Dinner	$175 + 2,000 points
  A Decadent Dinner	$175 + 2,000 points
  A Night at the Estate (Off Season)	$50 + 5,000 points
  A Night at the Estate (High Season)	$50 + 10,000 points

• How can I see all the rewards available?

  You can explore all reward experiences, including point and redemption fees required, from our Rewards Overview page. You can also download our Rewards Brochure or view a summary of all rewards below. 

   

  Reward	Silver	Gold	Platinum
  Private Tasting with Hors d’Oeuvres	$50 + 1,800 points	$25 + 1,500 points	$25 + 1,200 points
  Wine & Charcuterie Tasting	$50 + 1,800 points	$25 + 1,500 points	$25 + 1,200 points
  Champagne & Caviar Tasting	$75 + 1,800 points	$50 + 1,500 points	$50 + 1,200 points
  Harvest Lunches	$50 + 1,800 points	$25 + 1,500 points	$25 + 1,200 points
  Olive Harvest Celebration & Lunch	$95 + 3,000 points	$75 + 2,000 points	$75 + 1,000 points
  Casual Wine Country Lunch	n/a	$50 + 2,000 points	$50 + 1,000 points
  Formal Lavish Luncheon	n/a	$100 + 2,000 points	$100 + 1,000 points
  Bastille Day Dinner	$150 + 3,000 points	$100 + 3,000 points	$100 + 2,000 points
  Sunset Supper at Vista Point	$150 + 3,000 points	$100 + 3,000 points	$100 + 2,000 points
  Bounty of Sonoma County Dinner	$150 + 3,000 points	$100 + 3,000 points	$100 + 2,000 points
  Valentine’s Dinner	n/a	$175 + 3,000 points	$175 + 2,000 points
  Taste of the Sea Spring Dinner	$200 + 3,000 points	$175 + 3,000 points	$175 + 2,000 points
  A Decadent Dinner	n/a	$175 + 3,000 points	$175 + 2,000 points
  A Night at the Estate (Off Season)	n/a	$100 + 5,000 points	$50 + 5,000 points
  A Night at the Estate (High Season)	n/a	$100 + 10,000 points	$50 + 10,000 points

• How do I know which rewards are available to me?

  Eligibility is displayed on each reward’s page once you sign in to your account. You can access your member login from the upper-right corner of any jordanwinery.com page or on the Rewards Overview page. Once your purchases total $500, you will become a Silver level member.

Earn & Redeem Points

• What are redemption fees?

  A redemption fee is the cost for a rewards experience. These fees are different for each membership level, and membership levels are based on lifetime spending with Jordan—purchases made either in person at the winery, by phone or online. The higher the membership level, the lower the cost to redeem a reward. All reward redemption fees and points are priced per person.

• How are points calculated?

  All members earn three points per dollar for all purchases made—either in person at the winery, by phone or online—excluding tax and shipping. Purchases include event tickets and tours and tastings, as well as wine, olive oil and other non-wine merchandise. Bonus point offers are announced in our monthly e-newsletter. Members also receive 500 bonus points for simply attending select regional events.

• How do I earn points?

  Members can earn points in a variety of ways. First, you’ll receive 3,000 points simply for signing up for our mailing list. Members also receive bonus points for attending our regional events and select events hosted at Jordan Winery. Additionally, members earn three points per dollar for all purchases made—either in person at the winery, by phone or online.

• How do I redeem points for rewards?

  Once you become a Silver level member, you may request your reward from the webpage of your preferred experience. You may also call us at 800.654.1213 or email us to request your visit. All private rewards, such as private tastings, meals and overnight stays, will be scheduled based on availability. Special culinary event rewards, such as dinner parties and harvest lunches, are offered on specific dates.

• How do I pay for my rewards?

  Once you’ve submitted your reward request for a private experience, you will be contacted to confirm availability. After your reward is confirmed, you will be emailed a private link to our website store to pay your redemption fee. Culinary event rewards can be automatically redeemed online as soon as tickets go on sale. All reservations are confirmed only after your fees have been paid and points redeemed.

• Can I purchase wine or other merchandise with my points?

  No. Your points are intended to provide you with experiences of the Jordan Estate, many of which may only be attained through our loyalty program.

• How far in advance do I need to plan to redeem a reward?

  Rewards are based on availability, so it is recommended that you request a reward as far in advance as possible. Rewards events with set dates, such as dinner parties, typically sell out months in advance, but cancellations may occur.

• Are there blackout dates for reward redemptions?

  Yes. Blackout dates are noted on the right side of the reward request page. All private experience rewards, such as private meals and overnight stays, will be scheduled based on availability. Special culinary event rewards, such as dinner parties and harvest lunches, are offered on specific dates.

• What is the cancellation policy for rewards?

  Private reward experiences must be cancelled within 48 hours to receive a full refund of points and redemption fee. Culinary event rewards require cancellation 14 days in advance for refunds.

• Can I give a reward as a gift?

  Unfortunately, rewards are not transferable.

• Can I combine my points with other members?

  Yes. Please include your friend’s name and email address under the comments section on your reward request, and we will contact you both to make arrangements. Both members must be in the qualifying member level to redeem the requested reward.

• Can I redeem two rewards for the same date?

  Yes, though you will need to make two separate reward redemption requests. You can also simply email us with the details.

• Can I simply pay for a reward I am interested in?

  It depends on the reward. Select culinary events, such as Sunset Supper at Vista Point, Valentine’s Dinner and Starlight Supper, are offered as rewards for Gold and Platinum members, but all Jordan Estate Rewards members can purchase tickets at full price. All private rewards, including tastings, meals and overnight stays, are only available to redeem by those who qualify based on membership level.

• Can I bring my children and pets?

  We regret that we are unable to accommodate guests under the age of 21 or pets at the winery.

Manage Your Account

• How do I know what my login is?

  For flexibility, we allow two emails per account: primary and secondary. Primary receives e-newsletters, receipts and password resets; secondary only receives e-newsletters. Your member login is always your primary email. In order to login, redeem a reward or see your loyalty point balance, you must sign in using the primary email address and password. The primary email on your account is always listed in the "Your Jordan Estate Rewards" section of our monthly e-newsletter.

  Your account login is the email you used either when signing up for Jordan Estate Rewards or placing your first order in our online store. If you have forgotten your password, click here to reset your password. If you are unsure which email address is the primary associated with your account, please email us.

• How can I access my account?

  Members can view account information anytime from our member login, located in the upper-right corner of any jordanwinery.com page. Your lifetime spending will be displayed, as well as current membership level and point balance. Once logged in, select "my account" to view your entire member profile, including shipping address and payment methods.

  You may also visit our Rewards Overview page and selecting “member login.”

• How do I change my login credentials?

  If you wish to change your primary email address on file, please email us to ensure you don’t lose your member level status or existing points. 

• Do my points ever expire?

  No. You may accrue them as long as you wish until you have earned the reward of your choice.

• Do members receive an account summary?

  Members receive our monthly e-newsletter, which includes our latest news, wine offers, recipes, and event invitations, as well as a dedicated section with your point balance and membership level. Your points balance is updated once a day, Monday through Friday.

• How do I keep track of my reward points?

  You can view your Jordan Estate Rewards points balance anytime by visiting the member login on our website, which is located in the upper-right corner of every page. Once you log in to your account, Jordan Estate Rewards points will be listed next to your name. 

• When will my points display in my account?

  Points are automatically added to your account at 7 a.m. PST, Monday through Friday. If you are trying to request a reward and your most recent points are not yet showing in your account, please mention this in the comments section of your reward request form.

• Will my member status ever change?

  Membership levels are based on lifetime spending at Jordan Winery. Your membership status will never be taken away; it can only be elevated to the next level once you reach Silver or Gold status. Platinum is currently the highest level available to attain.

• Will the program change?

  Jordan Estate Rewards is subject to change without notice.

Jordan Estate Rewards is subject to change without notice.