Auberge Manager

Jordan Winery, an iconic producer of French-inspired wines in Sonoma County, is seeking a dynamic and detail-oriented Auberge Manager to lead our hospitality accommodations and support the delivery of award-winning guest experiences. This is a rare opportunity to join a passionate team at one of wine country’s most prestigious estates, where excellence in hospitality, culinary arts, and winemaking converge.

We don’t operate a traditional tasting room—instead, we offer curated, appointment-only experiences that reflect the sophistication of our wines and the elegance of our estate. In this role, you will collaborate closely with the Guest Services Manager, Executive Chef, and Director of Estate Services to oversee all aspects of guest lodging, housekeeping, and estate hospitality operations.

At Jordan, we foster a welcoming workplace and a culture of excellence where outstanding performance is recognized and rewarded. We are also committed to giving back—using proceeds from wine sales to support those in need. If you share our values, have a passion for hospitality, and love fine wine, we invite you to apply and become part of the Jordan family.

This is a full-time, on-site position based at our winery in Healdsburg, California.

Summary

The Auberge Manager oversees the daily operations of Jordan’s on-site guest accommodations, ensuring a seamless and elevated experience for members, trade partners, media, and special guests. This position manages the Auberge team—including housekeeping, dishwashers, and hospitality coordinator—and upholds the highest standards of cleanliness, service, and comfort across all guest touchpoints.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage the housekeeping team, including recruiting, hiring, training, developing, recognizing, rewarding, coaching, and disciplining staff to ensure success
• Ensure excellence in housekeeping, décor, chef services, and overall guest accommodations—consistently exceeding luxury standards
• Inspect guest rooms, common areas, laundry, meal settings, and surrounding grounds for cleanliness, maintenance, and presentation
• Lead daily staff pre-shift/line-up meetings to assign tasks, provide education, and communicate Jordan Estate policies and procedures
• Personal Estate Support: Maintain the winery owner’s private on-property residence, including light housekeeping, organization, laundering, and care of personal attire—executed with the utmost discretion and attention to detail
• Provide regular performance updates and operational analysis aligned with budgetary standards to the Director of Estate Services & DTC
• Maintain inventory control of auberge and hospitality items; submit monthly tracking reports
• Coordinate with the culinary, facilities, and maintenance teams to implement and maintain a proactive guest room preventative maintenance schedule
• Manage guest reservations and communications, ensuring timely distribution of confirmations and coordination of arrival/departure logistics
• Demonstrate sound judgment in a fast-paced, service-focused environment, effectively balancing guest satisfaction, operational priorities, and brand standards
• Ensure compliance with all safety and hospitality regulations, including Cal/OSHA, RBS, and food/alcohol certifications
• Assist with emergency and security procedures as outlined in the employee manual and emergency action plan
• Collaborate cross-departmentally to continuously enhance estate experiences and support event programming
• Serve as Manager on Duty during assigned shifts, representing estate leadership and ensuring flawless service execution
• Work with the Director of Estate Services to develop and implement strategies that drive revenue, guest satisfaction, and brand loyalty
• Maintain and optimize winery reservation systems and scheduling tools
• Assist with hospitality service delivery, vendor coordination, and contractor oversight as needed
• Train in and become proficient with all winery reservation systems
• Follow departmental procedures with urgency while managing multiple on-site venues, including private residences

Qualifications Required:

• Ability to communicate effectively in both spoken and written English and Spanish
• 3–5 years of experience in luxury hospitality, hotel management, estate management, or guest services
• Proven leadership skills with the ability to inspire and manage a hospitality or housekeeping team
• Strong attention to detail, design aesthetics, and understanding of luxury guest expectations
• Excellent organizational, communication, and multitasking abilities
• Experience using reservation platforms and hospitality management software
• High level of discretion, professionalism, and emotional intelligence
• Flexible availability, including evenings, weekends, and holidays
• Proficiency in MS Word, Excel, email, and phone communication
• Self-motivated and reliable, capable of completing tasks and making decisions independently
• Valid driver’s license and personal transportation suitable for local road and weather conditions
• Ability to safely lift up to 50 pounds and stand for extended periods during shifts

What We Offer:

• The opportunity to be part of a world-class winery with a strong commitment to excellence, hospitality, and community
• Competitive compensation, including a comprehensive benefits package, 401(k), and more
• Opportunities for career growth and professional development
• Employee discounts, and access to exclusive experiences