Frequently Asked Questions

About Rewards

• What is Jordan Estate Rewards?

  Created in 2008, Jordan Estate Rewards is the ultimate winery loyalty program. For every dollar you spend at Jordan, you’ll earn points to redeem for exclusive food and wine experiences at Jordan Estate. Membership levels give our most loyal members access to different types of rewards with special pricing based on your tier. The higher the membership level, the lower the cost required to redeem a reward. Unlike a wine club, there are no automatic shipments. Membership is complimentary.

• What are the benefits of joining?

  In addition to receiving exclusive access and preferred pricing for Jordan Estate Rewards experiences, members enjoy several benefits, including:

  • No annual membership fees
  • No automatic shipments
  • Access to rewards not available to the public
  • Discount prices on rewards events and private experiences
  • Invitations to exclusive events
  • E-newsletter with exclusive announcements and offers
  • Bonus point offers on orders
  • Bonus points for attending select events
  • Pre-release purchase of new vintages
  • Ability to combine your reward with another member
  • Shipping discounts and other member perks
• How does Jordan Estate Rewards work?

  When you join our mailing list, you’re automatically enrolled in Jordan Estate Rewards. Unlike a wine club, there are no annual membership fees or automatic shipments, and you’ll receive 3,000 bonus points for signing up. For every dollar you spend, you’ll earn three points per dollar for all purchases made—either in person at the winery, by phone or online. You can also receive points for attending our regional events and visiting the winery. Membership starts at the Bronze level. Bronze members qualify for bonus points offers and seasonal shipping discounts. Once your purchases total $500, and you become a Silver level member you qualify to redeem rewards. The higher the membership level, the lower the points and redemption fee needed to redeem a reward.

• Is there a membership fee?

  No. Jordan Estate Rewards does not have an annual membership fee. Members only pay a redemption fee when redeeming a reward. The higher the membership level, the lower the redemption fee.

• How are member levels determined?

  Membership levels are determined based on lifetime loyalty. Bronze members have a spending history of less than $500. Members achieve Silver status at $500 in spending, Gold status at $2,500 and Platinum status at $5,000.

• What are examples of rewards?

  Jordan Estate Rewards experiences showcase Jordan Winery’s gracious hospitality, our breathtaking winery estate, our chef’s cuisine and Jordan wines. From private tables for seated food and wine pairings and alfresco lunches to formal dinner parties and overnight stays in our luxurious accommodations, there is something for everyone to enjoy. Rewards are divided into categories:

  • Private Tables
  • Seasonal Lunches
  • Special Offers (such as Virtual Tastings)
  • Culinary Events
  • Overnight Stays

  View all our rewards online.

• How do I enroll?

  Simply join our mailing list. You will earn 3,000 points just for signing up.

• Is Jordan Estate Rewards a wine club?

  No. Jordan Estate Rewards is not a typical wine club; it’s a family of friends who share our love for food, wine and gracious hospitality. There are no annual membership fees or automatic shipments. You can purchase event tickets, tours and tastings, wine, olive oil, and other non-wine merchandise whenever you wish, and earn both points and membership-level status based on your purchases.

Member Benefits

• What is Bronze member status?

  Jordan Estate Rewards members begin at the Bronze level simply by joining our mailing list. Bronze members receive first access to dinners, hikes and other culinary event tickets. Bronze members qualify for rewards once spending history reaches $500, and Silver status is achieved.

• What is Silver member status?

  Silver members have a lifetime spending history of at least $500. Members gain access to experiences that cannot be purchased by the public, such as private tables for seated food and wine pairings, including Champagne & Caviar, Wine & Charcuterie and our Chef’s Tasting, as well as alfresco lunches and discounts on all culinary events. Virtual Wine Tastings are also complimentary.

  Rewards begin at $40 per person plus 1,800 points. Explore all Silver member rewards.

• What is Gold member status?

  Gold members have a lifetime spending history of at least $2,500. In addition to private tables for seated food and wine pairings and alfresco lunches, Gold members gain access to many different experiences not available to Silver members or the public, such as overnight stays in our luxury accommodations, private tables for casual and formal meals, as well as lower prices on all culinary events. Gold members pay our preferred redemption fee and fewer points to redeem a reward. Virtual Wine Tastings are also complimentary.

  Rewards begin at $35 per person plus 1,500 points. Explore all Gold member rewards.

• What is Platinum member status?

  Platinum members have a lifetime spending history of more than $5,000. Our most loyal members receive the highest level of benefits with access to private tables for seated food and wine pairings, alfresco lunches and formal meals, every special dinner event and overnight stays at Jordan Estate—the ultimate wine country getaway—all for our lowest price with the fewest points. Virtual Wine Tastings are also complimentary.

  Rewards begin at $30 per person plus 1,200 points. Explore all Platinum member rewards.

• How can I see all the rewards available?

  You can explore all reward experiences, including point and redemption fees required, from our Rewards Overview page.

• How do I know which rewards are available to me?

  Eligibility is displayed on each reward’s page once you sign in to your account. You can access your member login from the upper-right corner of any jordanwinery.com page or on the Rewards Overview page. Once your purchases total $500, you will become a Silver level member.

Earn & Redeem Points

• What are redemption fees?

  A redemption fee is the cost for a rewards experience. These fees are different for each membership level, and membership levels are based on lifetime spending with Jordan—purchases made either in person at the winery, by phone or online. The higher the membership level, the lower the cost to redeem a reward. All reward redemption fees and points are priced per person.

• How are points calculated?

  All members earn three points per dollar for all purchases made—either in person at the winery, by phone or online. Purchases include event tickets and tours and tastings, as well as wine, olive oil and other non-wine merchandise. Bonus point offers are announced in our e-newsletter. Members also receive 500 bonus points for simply attending select regional events.

• How do I earn points?

  Members can earn points in a variety of ways. First, you’ll receive 3,000 points simply for signing up for our mailing list. Members also receive bonus points for attending our regional events and select events hosted at Jordan Winery. Additionally, members earn three points per dollar for all purchases made—either in person at the winery, by phone or online.

• How do I redeem points for rewards?

  Once you become a Silver level member, you may request your reward from the webpage of your preferred experience. You may also call us at (707) 431-5250 or email us to request your visit. All private rewards, such as private tables, meals and overnight stays, will be scheduled based on availability. Special culinary event rewards, such as dinner parties and alfresco lunches, are offered on specific dates.

• How do I pay for my rewards?

  Once you’ve submitted your reward request for a private experience, you will be contacted to confirm availability. After your reward is confirmed, you will be emailed a private link to our website store to pay your redemption fee. Culinary event rewards can be automatically redeemed online as soon as tickets go on sale. All reservations are confirmed only after your fees have been paid and points redeemed.

• Can I purchase wine or other merchandise with my points?

  No. Your points are intended to provide you with experiences on the Jordan Estate, many of which may only be attained through our loyalty program.

• How far in advance do I need to plan to redeem a reward?

  Rewards are based on availability, so it is recommended that you request a reward as far in advance as possible. Rewards events with set dates, such as dinner parties, typically sell out, but cancellations may occur.

• Are there blackout dates for reward redemptions?

  Yes. Blackout dates are removed from the calendar on each page when requesting an experience. All private experience rewards, such as meals and overnight stays, will be scheduled based on availability. Special culinary event rewards, such as dinner parties and harvest lunches, are offered on specific dates.

• What is the cancellation policy for rewards?

  Private reward experiences must be canceled within 48 hours before the event to receive a full refund of points and redemption fee. Culinary event rewards require cancellation seven days in advance for refunds.

• Can I give a reward as a gift?

  Yes, you are allowed to gift a specific reward experience, like a Chef’s Tasting. Unfortunately, reward points are not transferable.

• Can I combine my points with other members?

  Yes. Please include your friend’s name and email address under the comments section on your reward request, and we will contact you both to make arrangements. Both members must be in the qualifying member level to redeem the requested reward.

• Can I redeem two rewards for the same date?

  Yes, though you will need to make two separate reward redemption requests. You can also simply email us with the details.

• Can I simply pay for a reward I am interested in?

  It depends on the reward. Select culinary events, such as Spring and Summer Dinners, are offered as rewards, but all Jordan Estate Rewards members can purchase tickets at full price. All private rewards, including tastings, meals and overnight stays, are only available to redeem by those who qualify based on membership level.

• Can I bring my children and pets?

  We regret that we are unable to accommodate guests under the age of 21 or pets at the winery.

Manage Your Account

• How do I know what my login is?

  For flexibility, we allow multiple emails per account: primary and secondary. Your member login is always your primary email. In order to login, redeem a reward or see your loyalty point balance, you must sign in using the primary email address and password.

  Your account login is the email you used either when signing up for Jordan Estate Rewards or placing your first order in our online store. If you have forgotten your password, click here to reset your password. If you are unsure which email address is the primary associated with your account, please email us.

• How can I access my account?

  Members can view account information anytime from our member login, located in the upper-right corner of any jordanwinery.com page. You will be redirected to your account dashboard, where you can view your entire member profile, including current membership level, point balance, shipping address and payment methods.

  You may also visit our Rewards Overview page and select “member login.”

• How can I make changes to my account?

  For billing or shipping information updates, please login to your account. You will be redirected to your account dashboard, where you may then make any desired updates.

  To make any account holder changes, such as removing someone from the account, please contact us at rewards@jordanwinery.com or (707) 431-5250.

• How do I change my login credentials?

  If you wish to change your primary email address on file, please email us to ensure you don’t lose your member level status or existing points. If you are not the primary account holder, for security reasons, we must email all parties on the account prior to making any changes.

• Do my points ever expire?

  As long as your account is active, your points never expire. If you do not engage with us or make a purchase for three years, your account becomes inactive, and you forfeit your points and membership level. To learn about non-active accounts, please visit “Will my member status ever change?”

• Will my member status ever change?

  Membership levels are based on lifetime spending at Jordan Winery. As your spending history increases, members move from Bronze to Silver to Gold to Platinum status.

  If your account is inactive for three years, your points and membership level will expire, and you will need to re-enroll to Jordan Estate Rewards. Inactive accounts meet one of two criteria:

  1. You have an invalid email with us and haven’t made a purchase for three years.
  2. Your account is valid, but you have not opened one of our emails or made a purchase in three years.
• Do members receive an account summary?

  No. You can view your account status and spending history anytime under the member login section of our website. Your points balance is updated immediately after every purchase or redemption.

• How do I keep track of my reward points?

  You can view your Jordan Estate Rewards points balance anytime by visiting the member login on our website, which is located in the upper-right corner of every page.

• When will my points display in my account?

  Points are automatically added or deducted from your account, depending on your activity. If you are trying to request a reward and your most recent points are not yet showing in your account, please mention this in the comments section of your reward request form.

• How can I delete my account?

  To delete your account with the Jordan Estate Rewards program, please either complete our intake form or email privacy@jordanwinery.com. Whether submitting a request through our intake form or to our privacy@jordanwinery.com address, you will be prompted to verify your identity via a link sent in an email to the address used to submit the request.

• Will the program change?

  Jordan Estate Rewards is subject to change without notice.