Guest Services Associate

SUMMARY

Jordan Winery, an iconic producer of French-inspired wines in Sonoma County, is seeking a highly motivated individual to join our team as an Estate Experience Host. While we don’t have a typical tasting room, responsibilities are similar to those of a tasting room associate. You must be able to properly convey our message to our visitors in an enjoyable, informative and professional manner. We offer one of the premier guest experiences in California and expect all applicants to have the ability to graciously present our wines and history. We are looking for someone that has an extraverted personality, knowledge of the wine industry, and a polished, professional demeanor. Our staff handles many other administrative duties in addition to hosting our guests. Cooperation and a willingness to work together as a team is an absolute must.

Open availability, including weekends and holidays would be required. Previous winery, hotel or restaurant experience is expected. We are looking for an individual that is proficient in Microsoft Word, Excel and Outlook, and must be able to take point-of-sale orders as well as phone orders using our in-house software.

At Jordan, we offer a welcoming workplace, a culture of excellence where quality performance is rewarded and a commitment to use proceeds from wine sales to help those less fortunate. If you share our values, have a passion for hospitality and love wine, we would like you to apply to join the family. This position is full-time and based at the winery in Healdsburg, California.

Applicants must be over the age of 21.

Walk-ins and phone calls will not be accepted.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Offer outstanding customer service to each guest
• Host tours and tastings as assigned
• Setup and breakdown of all tours and tastings
• Explain Jordan Estate Rewards Program on all guest experiences, including by phone
• Process orders via POS, web and phone operating system
• Answer phones as needed
• Ensure stocking of all wine and non-wine items, including packaging supplies
• Ensure retail lobby is kept orderly and clean of debris
• Create folios and print materials, including assembly as necessary
• Complete thank you cards for all guests in a timely fashion
• Adhere to safety regulations and policies; report any potential safety issues to supervisor or Safety Coordinator

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE:

• An associate’s degree or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or an equivalent combination of education and experience would qualify
• Familiarity with winemaking and viticulture
• Ability to read and understand procedures that apply
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
• Wine education certificates are preferred, such as Court of Master Sommeliers Certificate, Wine Spirit Education Trust or equivalent education from another known organization

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is frequently required to talk or hear; stand; walk; and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and taste or smell.

The employee must frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.